At ProParent, we are committed to providing valuable expert-led resources and a supportive community for parents. Because our services include immediate access to digital content and community features, we have established the following refund policy to ensure fairness and transparency.

1. General Refund Policy

All purchases made through ProParent are non-refundable, including but not limited to:

• ProParent Power Hour (1-hour session with 7-day content and community access)

• ProParent Premium (1-year comprehensive program)

By purchasing our services, you acknowledge and agree that you will not be entitled to a refund once access to the content or community has been granted.

2. Exceptions

Refunds may be granted only in the following limited cases:

• Duplicate Transactions: If you are accidentally charged more than once for the same service, contact us within 7 days of the transaction for a refund of the duplicate amount.

• Technical Access Failure: If you are unable to access the purchased service due to a confirmed platform error and our support team cannot resolve it within 5 business days, you may be eligible for a full or partial refund.

• Unauthorized Charges: If you believe your account was charged without your authorization, please notify us immediately at support@proparent.org. We may request proof of unauthorized activity for investigation.

All refund requests are reviewed on a case-by-case basis and must be submitted within 7 days of the original purchase date.

3. Ineligible for Refund

Refunds will not be issued under the following circumstances:

• User voluntarily discontinues or fails to engage with the service after purchase.

• Account suspension or termination due to violations of our Terms & Conditions or Community Guidelines.

• Dissatisfaction with results, as effectiveness varies based on individual circumstances.

• Purchases made using discount codes or promotional pricing unless required by law.

4. How to Request a Refund

To submit a refund request, please email support@proparent.org with the subject line: Refund Request – [Your Name/Email] and include:

• Full name and email associated with your ProParent account

• Date and details of the transaction

• Reason for the refund request

• Any relevant screenshots or documentation

Please allow 5–7 business days for our support team to review your request and respond.

5. Payment Disputes

If a payment dispute or chargeback is initiated through your payment provider without first contacting our support team, we reserve the right to suspend your account during the resolution process.

For assistance, always reach out to us directly at support@proparent.org.

6. Changes to This Policy

ProParent reserves the right to update or revise this Refund Policy at any time. Changes will be posted on this page with the revised effective date.

Questions?
We’re here to help. Email us at support@proparent.org for any refund or billing inquiries.