Privacy Policy for HEALING SPACE HEALTHCARE PRIVATE LIMITED
Last updated: 07/11/2024
Welcome to HEALING SPACE HEALTHCARE PRIVATE LIMITED’s website (referred to as “we,” “us,” or “our”). Our websites, http://proparent-project.org/ and http://proparent.org, https://proparent.co.in/ are dedicated to supporting parents of children aged 5-16 with cognitive and mental wellness needs through educational programs and consulting services. This Privacy Policy explains how we collect, use, and share your information and outlines your rights under applicable privacy laws, including the General Data Protection Regulation (GDPR).
By using our services, you agree to the terms of this Privacy Policy. If you have any questions or concerns, please contact us at privacy@proparent.org.
1. What Information We Collect
We collect various types of personal information to provide and improve our services:
- Personal Information: We collect data such as your name, email address, phone number, payment information, and child details (as provided by you) through sign-up forms, purchases, and account registration.
- Technical Data: This includes IP addresses, device information, and usage data. We collect this information through cookies, tracking pixels, and other automated tools to help us improve user experience.
- Sensitive Information: Information related to child health or wellness is collected only as necessary to provide our services and is treated with the highest level of confidentiality and security.
2. How We Collect Your Data
Data collection occurs in several ways:
- Account Sign-ups and Forms: When you register for our programs or request consulting, we collect information directly from you through forms on our site.
- Cookies and Tracking Technologies: Our website uses cookies, tracking pixels, and similar technologies to enhance user experience, analyze trends, and for advertising purposes. You can control your cookie preferences through the consent banner displayed when you visit our website.
3. Purpose of Data Collection
We use the collected data for the following purposes:
- Marketing: To send you promotional materials and updates about our programs and services (you may opt out at any time).
- Communication: To communicate with you regarding your inquiries, subscriptions, and account matters.
- Service Improvement: To better understand how users engage with our site and improve our educational and consulting services.
4. Consent and User Rights
We are committed to respecting your rights regarding your data under GDPR and other applicable laws:
- Consent Mechanism: We display a cookie consent banner on our website and provide opt-in forms for specific communications.
- User Rights: You have the right to access, correct, delete, or restrict the use of your personal information. To exercise these rights, please reach out to us at privacy@proparent.org. We will respond to your request in compliance with applicable laws.
5. Data Sharing and Third-Party Services
To effectively deliver our services, we share data with trusted third parties under strict data protection agreements. Here are some of the third-party tools and providers we work with:
We ensure that all third parties we work with adhere to high standards of data protection. For more information, please review each provider’s individual privacy policy.
6. Data Security
We take data security seriously and implement appropriate organizational and technical measures to protect your information:
- Encryption and Secure Transmission: Personal data entered on our website is encrypted and transmitted securely.
- Access Controls: Access to personal information is limited to authorized personnel who are required to treat this information confidentially.
- Data Monitoring and Risk Assessment: Our systems are regularly monitored for security threats and vulnerabilities to ensure data protection.
Despite these measures, please note that no method of online transmission or storage is completely secure, and we cannot guarantee absolute security of your information.
7. Data Retention
We retain your personal data for a period of five (5) years, or as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required or permitted by law. After this period, we securely delete or anonymize data where it is no longer needed.
8. Children’s Privacy
Our services support the parents of children aged 5-16, but they are not directed toward children. Any information collected about children is provided voluntarily by parents or guardians. We take special care in handling children’s data as required under GDPR and COPPA (Children’s Online Privacy Protection Act).
For EU residents, in accordance with GDPR:
- Parental Consent: We require parental consent for processing any personal data relating to children under 16. This consent must be obtained before submitting any child-related information through our services.
- Rights of Access, Correction, and Deletion: Parents and guardians have the right to access, correct, or delete their child’s personal information. To exercise these rights, please contact us at privacy@proparent.org.
- Data Minimization: We collect only the information necessary to provide our services and do not retain data for longer than necessary.
If you believe we have inadvertently collected data about a child without proper consent, please notify us immediately, and we will take steps to delete such information promptly.
9. Policy Updates and Notification
We may update this Privacy Policy from time to time. Any changes will be posted on our website, and we encourage you to review this policy periodically to stay informed about how we are protecting your information.
10. Contact Information
If you have any questions, concerns, or would like to exercise your data rights, please contact us at:
- Email: privacy@proparent.org
- Mail: HEALING SPACE HEALTHCARE PRIVATE LIMITED
Floor No.: Third Floor
Building No.: Third Floor
Name Of Premises/Building: Astarc House
Road/Street: Makwana Road
Nearby Landmark: Vaman Centre
Locality/Sub Locality: Marol
City/Town/Village: Mumbai
District: Mumbai Suburban
State: Maharashtra
PIN Code: 400059
This Privacy Policy is intended to give you a clear understanding of how your information is handled. Thank you for trusting us with your data and allowing us to support you in your parenting journey.